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Slideshow: State insurance departments meet consumers online

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After revamping its website, with responsive screen design to reach mobile users, the Washington state Insurance Commissioner says he sees more consumers using the site to inform their decisions, file complaints, find help paying for Medicare and more.

“When people have insurance problems, they want information fast,” Washington insurance commissioner Mike Kreidler said in a media release. “They have limited time, and they may be on a smart phone or other device. We want to make it easy for them.”

Washington and other states have been guiding consumers, insurance agents, brokers and companies onto the web for some time. Ahead of changes to insurance market regulations, Medicaid and the opening of insurance exchanges in 2014, many state insurance and health departments have been trying to turn to consumers as much as the industries being regulated in trying to modernize government services.

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