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Slideshow: 7 customer service surprises for insurance plans


July, 28 2011
 
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A recent survey of consumers by Accenture reveals seven surprising conclusions of health insurance companies' customer service efforts and how to improve them.
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7 customer service surprises for insurance plans

With the change brought about by health reform and with consumers possessing an array of communication methods at their fingertips, customers are wielding tremendous weight in today's health insurance market. Competition between health insurers has amplified, and customer service is solidifying as a vital ingredient for success. Accenture, a global management consulting, technology services and outsourcing company, has released the results of a recent survey that highlights its findings about customer service. Accenture surveyed 1,000 customers using a web-based questionnaire in late December 2010 and early January 2011. Here we present the seven surprises about customer service distilled from the results of the survey.




Source: Accenture report “The 7 Things Your Health Insurance Customers Are Not Telling You”

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Slideshow: The Commonwealth Fund’s report on state health insurance premiums and deductibles


January, 18 2011
 
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<p>A December 2010 report from the Commonwealth Fund, "State Trends in Premiums and Deductibles, 2003–2009: How Building on the Affordable Care Act Will Help Stem the Tide of Rising Costs and Eroding Benefits" details how middle income families are losing ground to the rapidly rising costs of health insurance. The following slides provide a snapshot of the rising costs from years from 2003 to 2009 and also show projections for health insurance premiums in 2015 and 2020.</p>
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From the Commonwealth Fund report 'State Trends in Premiums and Deductibles, 2003-2009'

In 2003 13 states had average employer premiums that were less than 14 percent of the median household income for the under-65 population. Only three states had average premiums exceeding 18 percent of the median household income: Texas, New Mexico and West Virginia.

Click the images in this slideshow to enlarge them.

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